Term Conditions

Welcome to the Bespoke Originals website. Please review the following terms that govern your use and purchase of products from our site. Please note that use of our site constitutes your agreement to follow and be bound by these terms.

term & conditions of use

The content, merchandise and services made available to you on this site are provided by Bespoke Originals , in accordance with the following terms and conditions of use (“ Terms and Conditions ”). The Terms and Conditions constitute an agreement in respect of your use of this site, and your use of this site is conditioned upon your acceptance of the Terms and Conditions, in their entirety, without modification.

ownership of site content -- copyrights, trademarks and restrictions on use

Copyrights, Trademarks and Restrictions on Use This site and all of the content made available on it, including all merchandise, designs, illustrations, photographs, graphics, articles, text, video and audio, all other copyrightable material, all trademarks, trade names, service marks, logos and domain names, and all other forms of intellectual property (“Content”), are owned by Bespoke Originals, or third parties, and are protected from unauthorized use, copying and dissemination by copyright, trademark, publicity and other laws and international treaties. Bespoke Originals, grants to you a non-exclusive, limited purpose licence to access and view this site, for lawful purposes only, butdoes not otherwise authorize use of the content in any manner not expressly authorized in these Terms and Conditions. All designs, patterns and projects are not to be produced for commercial purposes or distributio
n, nor are they to be made into items for sale. Nothing contained in these Terms and Conditions may be interpreted to grant to you any other licence or right to access or useany of the content without the prior written consent of Bespoke Originalsor any third party owner of the content. UNAUTHORIZED USE, COPYING, REPRODUCTION, MODIFICATION, REPUBLISHING, UPLOADING, DOWNLOADING, POSTING, TRANSMITTING, DISTRIBUTING OR DUPLICATING, OR ANY OTHER MISUSE, OF ANY OF THE CONTENT IS STRICTLY ROHIBITED.

Upon completing the registration process and establishing an account with us, you will be responsible for maintaining the confidentiality of your account and your account password, as well as for restricting access to your computer. You agree to accept responsibility for all activity conducted through your account and with your password.

your representations and warranties

By using this site, establishing your account, and placing orders for merchandise featured on this site, you are representing and warranting that you are over 18 years of age, that all information that you provide to us is true, accurate and complete, and that you have the authority to provide that information and to place those orders.

restriction of use or termination of your account

We reserve the right to restrict use of your account, to suspend or terminate your account, to refuse you service, and/or to cancel orders that you submit in our sole discretion.

shipping policies and procedures

The risk of loss of, and title to, all merchandise purchased on this site will pass to you upon final delivery of the merchandise to the carrier selected to deliver it.

shipping information:

Bespoke Originals ships your purchased items by parcel service, providing full shipment tracking. In the event that shipping charges are higher than estimated, we will contact you to arrange other options to pay the increased charge. Alternative shipping arrangements plus insurance can be made at your request. It is the sole responsibility of the customer to communicate their shipping wishes other than parcel service through contacting Bespoke Originals at myorder@bespokeoriginals.ca

there is no such thing as a 'best effort' or regular mail for parcels in canada. please do not ask for this option.

Our products all ship from Bracebridge, Ontario, Canada via Canada Post, Expedited Service which confirms delivery to the specific address.

shipping dates:

If the item is a stock item, orders received BEFORE 9am on any business day will be mailed the following business day. Stock items ordered AFTER 9am on any business day will be mailed on the second business day. f you have a critical shipment that needs to be processed immediately, please contact us and we will do what we can to accommodate, however rush orders are not guaranteed and may be subject to a surcharge on shipping.

delivery timelines:

Delivery on non stock items are confirmed by e-mail or phone. After a delivery date is set; for most locations near Toronto, Ottawa, Hamilton and Montreal, you will usually receive your order two days after it ships. The guaranteed delivery times for Expedited Parcel are available on the Canada Postwebsite and are counted from the day AFTER your order ships. Holidays, labour disputes, extreme weather and inventory shortages may impact delivery time.

usa customers:

Any shipment over $200 requires customs brokerage. Orders over $250 require a 'formal entry for customs' and is subject to inbound bonds, and other requirements from the US government. We have no control over this.

international customers:

All orders shipping to destinations other than Canada have a risk of brokerage, duty and tax charges. These charges, if any, are the customer's responsibility. Bespoke Originals can assist you with product descriptions of the item being shipped to ensure accurate customs codes for product declarations.

refunds:

All sales are stated in Canadian Dollars (CDN) and considered final, however we will do what we can to 'make it right'. In the event of a problem contact myorder@bespokeoriginals.ca. In all cases, shipping charges are final and non-refundable, and returns require an authorization to be processed. Return shipping is always the responsibility of the customer. DO NOT discard any packaging or product until you are satisfied with the resolution of your problem.

taxes and duties or customs charges:

Bespoke Originals is a Canadian Company and will collect the applicable HST tax rate on all purchases of merchandise to be shipped to locations within Canada. You and/or the recipient will be solely responsible for any additional taxing, duties or customs charges imposed on all purchases of merchandise shipped.

taxes and duties or customs charges:

Makes no representations or warranties of any kind, whether express or implied, as to the operation of this site, the content, merchandise or services featured on this site. You are using this site at your own risk on an “ as is ” and “ as available ” basis. Bespoke originals , does not warrant the accuracy, completeness or reliability of any advice, opinion, statement, price, indication of availability, or other information featured on this site. bespoke originals , does not warrant that this site, the servers on which it resides or e-mail sent from this site will be free of viruses or other harmful components. Bespoke originals, will not beliable for damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental, and consequential or punitive damages.